Trade account - fAQ's

All commercial customers with a valid ABN such as interior designers, architects, design and construct companies, shotfitters, property stylists and developers, cafe and restaurant owners, retail and online store stockists.

Click here to open up the trade sign up form.  Once completed, email to sales@vorsen.com.au to be assessed and processed.

Our sales team will endeavour to process your application within 24 hours, you will be notified by email. If a quote is required at the same time, we will aim to approve your application and provide a quote within 1-3 hours (within business hours).

For all sales orders please email your enquiry to our sales team at sales@vorsen.com.au and we will respond with a formal quotation which will include your exclusive trade discount.  Stock is only allocated once full payment has been received.

No, the set discount percentage you will receive applies to single item orders as well as bulk orders. 

No, all transportation and delivery costs are charged based on the cubic volume and is built into the quote at cost price. Vorsen uses 3rd party freight companies to execute nationwide shipping.

GENERAL FAQ'S

Yes - we deliver Australia wide. 

Your order will be dispatched within 1-3 business days of placing the order (subject to availability). 

Yes, the Vorsen warehouse carries up to 15,000 pieces of stock. 

Yes - we carry 98% of our items listed on the website in commercial quantities. 

Yes - we are able to customise products based on a commercial quantity. Our friendly Account Managers will be able to guide you through the process - from start to finish. Email sales@vorsen.com.au for further queries. 

There is a standard 12-month warranty. However, please consult us for maintenance instructions. 

Yes - our showroom is open to trade customers; located at 8 Voyager Circuit, Glendenning NSW 2761. 

Yes - our showroom & warehouse are both located at 8 Voyager Circuit, Glendenning NSW 2761. 

Yes - we offer pick-up services at our warehouse between Monday - Friday, 9:00am - 5:00pm. 

We import, manufacture and deliver goods directly to the market with no middlemen and thus offer the best possible pricing. If you are after commercial quantities - please email us to enquire within. 

Payment is generally made via credit card (Visa & MasterCard) through the website or direct bank transfer. 

Yes - we have our preferred finance providers that are easy & accessible. Email sales@vorsen.com.au to enquire. 

Please email sales@vorsen.com.au and we will endeavour to respond to you within 1 business day.