Vorsen does not offer refunds due to the unique nature and individual characteristics of each product. If a manufacturing default is present, Vorsen will gladly replace or fix the item(s). Please note that if goods are damaged as a result of a manufacturing defect - Vorsen must be notified within seven (7) days of your receipt of the product.
Vorsen endeavours to inspect goods prior to dispatch and bears no responsibility for goods being damaged during transit.
Shipping costs are not refundable as we utilise third party couriers.
Options for insurance are available for a small additional fee. Please contact firstname.lastname@example.org for a quote.