RETURN POLICY

RETURN POLICY
Vorsen offers exchanges based on change of mind purchases within a seven (7) day period of receiving goods. This excludes custom orders, or trade customer orders. Exchanges must be completed immediately for in stock items of equal or greater value. Order changes and refunds are not permitted to back-ordered or pre-purchased items awaiting dispatch. The customer must pay for the cost of all shipping in relation to change of mind purchases. Items must be returned unused, undamaged and in original packaging. If items are returned damaged, costs will be determined and debited from credit note value. Vorsen does not offer refunds for change of mind decisions. 

If a manufacturing default is present, Vorsen will replace or fix the item(s). If a remedy is not possible, a refund for damaged goods will be offered. Please note that if you receive damaged goods as a result of a manufacturing defect - Vorsen must be notified within seven (7) days of your receipt of the product. Vorsen endeavours to inspect all goods prior to dispatch.

TERMS & CONDITIONS FOR SALES PROMOTIONS:

  • Free shipping online for new orders ONLY to NSW, ACT, VIC, QLD & SA. 
  • BONUS: Free shipping available on Sale items.
  • Trade customers: Free Shipping not valid together with any trade discount.
  • Promotion not valid with any other discount codes.
  • 7 days change of mind exchange: You will be charged return shipping to our Sydney warehouse and then for the new delivery back to you.
  • Promotions are only valid for new website orders and do not apply to existing or dispatched orders.

SHIPPING COSTS 
Shipping costs are not refundable unless there is a manufacturing defect with a product. If an order is purchased during a 'free shipping' promotion and the customer wishes to exchange based on change of mind, the return shipping cost and new delivery charge must be paid. 

 

INSURANCE OPTIONS
Options for transportation insurance are available for a small additional fee. Please contact sales@vorsen.com.au for a quote.